Answers to some of our
Frequently asked questions
Nope. No foolin’. You can find out all the details on our WARRANTY page.
We ship worldwide! This world is too beautiful to stay in just one place.
Costs vary depending on the destination. You can calculate your shipping costs before checking out. International orders can be a bit pricier and we appreciate your patience as we do everything we can to make costs accessible to everyone.
Domestic (US) orders typically take between 3 to 5 days from processing to arrival. International orders are typically 7 to 14 days, but can be longer due to customs processes in your country. “Adopt the pace of nature: her secret is patience.” We promise it’s on its way!
All ZUMI. products come with a 30-day return policy. If you or your dog should decide that this isn’t the leash for you, get in touch and we’ll help you return or exchange it. Check out our RETURNS page to get started.
Exchanges are handled as two separate transactions. For items you want to exchange, please follow the instructions found on our RETURNS page.
Our focus is producing the best quality product we can. We don’t sacrifice quality for quantity. We apologize if we don’t have a color you’re looking for, but we assure you that no matter the color, you’ll be receiving a top-notch product!
Some of you may be familiar with the original Dual Lead design and might be sad that it’s no longer available. We were sad to say goodbye too, but we redesigned the lead with durability in mind. The new design can withstand the elements and test of time for all your adventures.
As we grow as a company, so do our products, but it’s always to serve our customers best interests.
Much like our selective range of colors, we offer only 2 set lengths for our Dual Lead – Sport. Our main focus for any and all products is quality. Quality over quantity.
We know that the current Dual Lead – Sport has hardware that might be too big for your mini-adventure pup. We recommend this size for dogs around 15 to 20 lbs. and up. Don’t fret thought… we’re working on some stuff for you little guys too.
Let’s talk dirty for a second. Our Dual Lead – Sport can be washed by hand. Use warm water and mild soap in a large bucket or your bathtub. Gently wash by hand, draining water until the water runs clean and hang to dry. Do NOT put the leash in the washer or dryer.
Our products are responsibly sourced and crafted both domestically in the USA and overseas in China. It’s based on each product, but regardless of where they are made, all of our products are held to strict quality control standards during manufacturing. We work with ethical and sustainable factories and all materials are responsibly sourced and crafted.
We don’t offer bulk discounts to individuals at this time. However, we do offer a program for select industry partners and professionals to purchase ZUMI. products at a preferred pricing. It’s called the U & Mi Program. To find out if you qualify, check out the PROGRAMS page to learn more and apply.
Yes. Wholesale accounts are available to companies/organizations that provide the proper information. If you’re interested in wholesale, please contact us at firstname.lastname@example.org and someone from our team will help you set up an account.
*Couldn’t find what you where looking for? We’d be happy to help! You can contact us at email@example.com or by filling out our contact form.